Shipping and Return Policy
Order Processing
Once you place an order on our website, our team works diligently to process it swiftly. Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order is confirmed.
Shipping options
We offer various shipping options to accommodate your needs. During the checkout process, you can choose from standard, expedited, or international shipping, depending on your location and preferences.
Shipping Rates
Shipping rates are calculated based on the selected shipping method, destination, and the weight of your order. You can view shipping costs before completing your purchase during the checkout process.
Lost Packages
In the rare event that your package is lost or stolen during transit, please contact our Customer Care team immediately. We will work with the shipping carrier to locate the package or arrange for a replacement if necessary.
Damaged Items
If you receive a damaged item, please contact our Customer Care team at support@k2oco.com within 1 month of the delivery date. We will guide you through the replacement process.
Replacement Process
Once your return is approved, we will initiate the replacement process. Depending on the availability of the item, we will either send you a replacement or offer an alternative solution.
Incorrect or Incomplete Orders
If you receive an incorrect or incomplete order, please contact our Customer Care team within 1 week of delivery. We will rectify the situation by sending the correct items or completing your order as necessary.
Refunds
K2OCO primarily offers replacements for damaged items. Refunds may be considered on a case-by-case basis, and our Customer Care team will guide you through the process if applicable.